Capitec Bank Johannesburg Rosebank Mall

Today between 14h50 and 15h20 I was doing a cash deposit at Capitec Rosebank Branch just after putting in the money immediately the ATM machine popped a out of service error message and gave me back my card, but then the deposit transaction didn't go through I couldn't get my money and it didn't appear on my account. I called they line that moment it's not a toll free. The agent was rude and didn't know what could have caused the problem.

Very quick and wonderful customer Service by Candice I'm happy I hope I will see you again soon

I went to Rosebank Capitec Bank on Tuesday, the 30th of April. I was attended to by a consultant in teller number 8, who was chewing gum in a loud and distracting manner. The constant smacking and chewing sounds were not only annoying but also unprofessional. I kindly request that the management address this issue and advise staff members to refrain from eating chew gum while serving customers. This would greatly improve the overall customer experience and maintain a professional atmosphere in the bank. I gave a 4 star because the service was good and the consultant was friendly - but the chew gum . Thank you for your attention to this matter.

Went to Rosebank branch and was attended to by Mpho who was just next level efficient, friendly, professional and sorted out my two issues. Thank you Mpho

Went in yesterday because of a faulty card chip and was told to bring it in for a replacement, as without the card I would be charged a card replacement fee. Was there this morning with the faulty card and was told I will still have to pay the card replacement fee even though the card was not damaged and was only in use for less than 2 years. The service's is good and the facilities are all up to date and working. This would have been a 5 star review if not for the above.