FNB

Aanah is a great assistant!!! But the service is sooo slow at this branch. I waited an hour+ in the Q just to collect my card.

Advertised closing time is 1pm. Arrived at 12.30 … told no tellers are closed. FNB is a pathetic bank with non existent service

The service is absolutely terrible! Been waiting two hours for collecting a card. Only two people are working behind the cubicles with a bank full of customers waiting to be helped. I only have a credit card with FNB and will definitely not be opening another check or savings or any other account for that matter.

December 2023: H'lo Christo, As I said at my branch visit this morning, When any FNB staffer gets his or her face close enough to my nose to where I smell hir Friday night garlic butter dinner on my otherwise beautiful Monday morning, then no matter how beautiful they are; no matter how expensive their hair, make-up, nails, perfume and tailored FNB uniforms are - THEY HAVE VIOLATED MY PERSONAL SPACE! And worse so when they've just returned from a smoke break! Back in the night, FNB used to place 1½ inch thick bulletproof glass panes between us customers and their staff - not for fear of that percentage of our population then called criminals, comrades, cadres, and terrorists, but to shield us from such nasty up-your-nose customer relations close encounters. Things were so much better back then when things were worse! Someone needs to tell every single FNB employee that personal space means a full outstretched arm's length distance. And the mechanics of fresh breath, staying in your lane, speaking up and speaking clearly need to be practiced and enforced from pre-appointment job induction onwards - including those doing-the-doing things you're expected to ding-the-dong at home before you get to work - (not only brushing your teeth..!) Especially the fresh breath part, 'cos perfume and peppermints don't always cut it.

I've been to many FNB branches and I would rate this one of the worst due to the lack of urgency and SLOW service. I have came here 3 times now and all 3 times I've waited more than an hour to get assisted. The service is so slow that the queue builds up very quickly. It's a shame that this branch is so bad because I come to this mall quite often.