Standard Bank The Glen

Extremely slow and painful. Most banks I go to take 20 min max to engage with a consultant. Every time I come to this bank i am guaranteed to wait a minimum of an hour and a half. Been like this years! Every time I come I assume they would resolve their service issues, they function exactly as they did before.

I don't understand how standard bank allows for one of their branches to be run in such a haphazard manner. There was literally only me in the line and yet I still had to wait so long to be assisted while you here staff laughing and giggling. . . They are as inefficient as home affairs. I hate coming into the branches

So during my lunch time I go to just change my cell number on my banking, on arrival I'm asked what I was needing and then told to go take a seat, not told I need my ID book..... I sit for 45 minutes by now I've already passed my lunch time, I'm finally called by a consultant sit down, I'm made to do finger prints, then he says let me go find out, you might need your ID, even though I have my driver's with me and I've banked with them for more than 20years, the same branch....he comes back says sorry can't help you. My mistake not taking my ID but why was I not qualified at the door, and told I need my ID before I sat and waited. Not happy with the service at all. Can't even change a cellphone number, something that should be simple and quick.

Poor customer service experience today. Waited in line for a while, only to see a teller's boyfriend skip the queue and receive immediate attention. Felt disregarded as a customer.

Complete waste of time! They are so slow and full of attitude. Seems like they are doing us a flavor and not their jobs. Wasted my day off and didn't even get assisted. I see more staff walking around than assisting.