Oneplan Insurance

If I could give zero stars, I absolutely would! This company is nothing but a scam designed to take your money. They sell you a plan and don't bother to explain the countless exclusions not even when they find out the breed of your dog. I signed up last year in February for my first pup and again in September for my second. So far, I’ve paid them R5,843.04, and the total payout from them has been a pathetic R350.00. Meanwhile, I’ve had to cover a staggering R30,203.00 in my own vet bills because of their endless exclusions and ridiculous clauses. When I tried to cancel my plan, the consultant didn’t listen to a word I said and instead tried to push me into buying a new and more expensive plan. After I explained why I wanted to cancel, he had the audacity to tell me I could only cancel on the 1st of the month, forcing me to pay for another month of insurance I do not wanted. I requested the cancellation on the 3rd, and not once did they show any flexibility. Given how furious I am with this company, you'd think they might offer me a two-day grace period—but of course, they didn’t. For a company that claims to offer "peace of mind" for your pets, they show zero compassion, ethics, or basic decency. They don’t care about anything except taking your money. Absolutely disgusting!

Friendly, efficient and professional service from Kopano Makgeledise. I had a number of requests during our chat, and I could not have wished for better service. I have been with OnePlan pet insurance for almost 6 years now and will continue to highly recommend them. Great product offering, claims and customer service experiences are always exceptional. Thank you team, keep up the great work!!!

"I wanted to express how wonderful it has been to deal with Oneplan pet insurance regarding a recent claim for our cat's surgery. The quick feedback and assistance were exceptional, making the entire process so much smoother. This wasn't our first time working with you, and the previous experience was just as pleasant. We truly appreciate your reliable service and believe Oneplan stands out as the best pet insurance on the market. We wholeheartedly recommend using Oneplan for anyone in need of pet insurance!"

If I could give negative stars I would! The most disgusting service, especially from Michelle the manager. They up their premiums whenever they want. When I call to find out about the pricing no one calls me back, they say I just need to pay and not ask questions. Their premiums went up by more than 20% this year and no one can give me answers. I've been a loyal paying customer since 2017, and now when I question their pricing they cancel my policy. Please everyone be aware of this scam! They are extremely quick to take your money, but when you need them they seem to disappear. Michelle, it's been 3 weeks and I'm still waiting for you to call back. Absolutely disgusting!

I would like to commend Makipa for her excellent service this morning when assisting me with updating my personal details on my policy. She was professional, efficient, and extremely helpful, ensuring that the process was smooth and hassle-free. Her friendly and knowledgeable approach made the experience pleasant, and I truly appreciate her dedication to great customer service.