FNB BankCity

⸻ Shocking Online Support from FNB – Not What You Expect from Private Wealth As a Private Wealth client, I expect a certain standard of service – but FNB’s online help is absolutely shocking. I waited over 40 minutes just to get a response on their messaging app, only to receive unclear, frustrating replies from someone who didn’t seem to fully understand English. It’s unbelievable that a premium banking tier comes with such poor support. Slow response times, lack of clarity, and no real resolution – it’s a far cry from the level of service Private Wealth clients are promised. FNB needs to seriously relook their online support structure. This is not just disappointing – it’s unacceptable.

Not really sure where to drop this complaint but it's regarding your ebucks rewards system only this time I wanted to use the funds to purchase power. I can't help to notice ever since ebucks partnered with Pick n Pay the ebucks systems keeps crashing. Its there really nothing yall can do about this??? See here this example:

Each year your Ebucks rewards decease. The latest abomination is ending Checkers benefits. Are you trying everything possible to chase away FNB clients?? Grocery benefits decrease while useless Kauai benefits and bad coffee continue. We will be closing all our FNB accounts and removing FNB from our company provider list. Maybe you will start to care about your clients when you lose them..

FNB have put energy into making this precinct that connects to many popular streets in Joburg CBD like Diagonal Street, Bree Street, Kerk Street, Jeppe Street and the Simmonds Street which all have Street markets and great little shops. Bank City has amazing Food Lovers Market Eatery with meals, banked goods, grab and go lunch items, fruit and veggies. There is also Happy Me coffee place and many other shops, doctors rooms, hair salons, florist and FNB atms all around the fountain and staff zen garden. There is a meridian line that you can take a selfie at. In an era of gentrification in big cities, I love that there are lots of spaces for the public to sit at and soak in the great weather and colours.

IN 2023, MYSELF AND MY SPOUSE WENT INTO THE FNB BRANCH AT SUNWARDPARK. I TOLD THEM TO GIVE MY WIFE 100% POWER OF ATTORNEY ON ALL MY FNB STUFF. NOW EVERYTHING IS A HASSLE MY BANK IS BLOCKED DUE TO SOMEONE ELSE TRYING TO PURCHASE STUFF ONLINE AND BLOCKING EVERYTHING FROM MY ONLINE BANKING TO MY APP. I'M HIGHLY DISCUSSED WITH THE SERVICES. AS WE TOLD THEM AT THE BRANCH I WON'T BE AVAILABLE TO DO THINGS MYSELF AS I'M NOT IN SA AND MY WIFE HAS TO SORT EVERYTHING. IF A PROBLEM COMES TO LIGHT. NOW THEY CAN'T EVEN ASSIST HER WITH A BASIC CARD DELIVERY AFTER GOING INTO TO BRANCH AND CONTACTING MULTIPLE TIME.