Nedbank Greenstone Mall

It’s been a stressful week in our household. Normally I’m not one to do this, but in light of recent events, maybe, just maybe it will help others. On the 1st of April, my father’s Nedbank account was debited for R38500. Immediately, my father reported this as fraudulent and went to Nedbank Greenstone Mall to sort it out. Imagine his surprise when no manager was available at the branch, but he was told by tellers that it will be resolved in 24 hours. Then, on the 2nd of April, when it was in fact not resolved, he found himself back at Greenstone Nedbank, where again no manager was found at the branch and this time he was given a number two numbers to phone(0800555111 and 0800111359). One not in service, the other rang. Because employees were at team building. Then, after 3 hours and about 14 cancelled calls he got through to a clerk who told him she’d escalate and it would be resolved in 24 hours - noticing a pattern ‍♀️? On the 3rd of April, with no money in his account.. and no resolution. We got through to a Team leader based in KZN, two things shocked me: 1 - she would not divulge her details because of the “POPI” act, however 2 - she was more than happy to give me the name, surname and account number of where the debit had gone, after admitting it was done by a Nedbank employee into a Personal Loan Account. She then proceeded to tell us that only 40% of my dad’s money would be returned and the other 60% would go to Nedbank as a “recovery fee”. Apparently we’d receive a call with further information within an hour. Then 2 hours later we went to the Rivonia Head Office - at which the main branch also had no management on site as they were in a “meeting all day” (This is the third day in a row that Nedbank had no management at their branch - also noticing a pattern ‍♀️). The lady at reception also told us that all the telephonic clerks work from home - so there has been a rise in fraudulent activity and we were advised to open a case at our local police station - because now this was considered “Theft”. Finally, the lady at reception put us through to a lady in Legal - who not only escalated but resolved our case in 24 hours. This means in total we spent over 7 hours and went through over 13 clerks to get our issue resolved. South Africa, your “Number 1 Bank” was happy to steal from my father (fraudulently) and reveal the banking information of other clients at Nedbank. If this is your “Number 1” bank - what hope do you have ‍♀️.

I read so many of the bad reviews, I was ready for a thoroughly bad experience and having to lose my temper. BUT, amazing experience, two.ladies at the door were so helpful and friendly. Eventually, we realised the problem was bigger and Busi (client consultant) assisted me. Wonderful experience and kudos to the staff, all so very helpful!

Absolutely shocking service & unfriendly staff - will never go back and am now considering terminating my account.. I went into this branch after having received communication from Nedbank that I needed to present myself at a branch so I could get my account Fica'ed. I got my number and waited for about 15 minutes for someone to help me - only to see a lady after me being served first, she was number 23 behind my number 22. When I asked what was going on I was told that the lady in question ( No. 23 ) only needed a document stamped with a bank stamp...well I only needed my account Fica'ed!! How do you Nedbank employ these incompetent individuals who know nothing about customer service and deal with clients daily with such terrible attitudes?

The staff barely looked at us, never mind greeting us. When asking for Foreign Exchange, we were directed with a wave of the arm in the general direction of the waiting room. It was so bad, we went to Absa, where they transferred money from my Nedbank account and helped me with all the transactions. What a difference! Absa was curteous, helpful and obliging. The remark made by another customer at Nedbank was, "They just don't care and act as if they're doing a huge favour".

Shocking service from Themba and the rest of the team, never any change at this branch but the worst is being made to feel so unwelcome by all at this bank. Disgusting service