Planet Fitness Bedfordview

This email was sent on the 2/4/25 and still no response!!! I’m literally on a treadmill that shocks you if you touch the screen right now!!! Pathetic service with arrogant managers that could care less! Hi, This is a long overdue mail. My partner and I have been with Planet Fitness "SIGNATURE" Bedfordview since last year Jan/Feb. Now, I know that equipment needs fixing and so on but the equipment at this gym is horrid. Most of the running machines (touch screens) don't work. The ones that do, shock you (Which I advised the reception of last year, and nothing was done), they stop randomly because of some issue of something not being connected or the raise function is non-functional.. Today, I had the pleasure of going from machine to machine, trying to find one that worked! (I went to 5) And climbed on one and used the raise function, tried to lower it and what do you know, it malfunctioned. (This has been happening since early last year) Some of these issues are also on the other machines like the elliptical machines and bikes. And the track! There is a leak from the roof that causes a huge puddle on the track.... Really? Most of the machines are dirty, the mats are always dirty. We are at a "SIGNATURE" gym, yet it feels like we are in a cheap motel gym! Besides the fact that I requested my contract copy from the gym last year already and still to this date I have not received it. Our gym fees went up this Jan - do you think it's fair that we struggle in your gym and have to pay for it????????? Please see the description of what a "SIGNATURE" gym is and honestly tell me that PLANET FITNESS "SIGNATURE" BEDFORD CENTRE is what it describes. Planet Fitness Signature is a premium brand within the Planet Fitness health and fitness chain, offering a higher-end experience with state-of-the-art equipment, modern facilities, and potentially additional amenities like indoor running tracks. Here's a more detailed breakdown: Premium Experience: Planet Fitness Signature clubs aim to provide a more upscale and comprehensive fitness experience compared to standard Planet Fitness locations. State-of-the-Art Equipment: These clubs feature advanced fitness equipment and technology. Modern Facilities: Signature clubs often boast modern design, updated change rooms, and potentially larger workout areas. Additional Amenities: Some Signature clubs may offer additional amenities like indoor running tracks, specialized training zones, and potentially more group fitness classes. Higher Membership Cost: Due to the premium features, Planet Fitness Signature memberships typically come with a higher monthly cost.

Been gyming here for two years now and heading to my third year and I love it People are friendly and the place is always clean!!! I love bootlegger as I keep getting my smoothies after a great workout.

We paid our account in advance and somehow was giving an amount that is short of 25 cents, which now reflects on my husband's account and he was then therefore blocked to go to the gym. We then asked if we may please pay the 25 cents with the following month as it would be ridiculous to pay 25 cents with a card. The reception lady was less than helpful, first saying no he won't be able to continue gyming unless he pays otherwise wr need to ask permission from the manager. We then said please get the manager and she said no, she will get them to phone us. Not surprisingly they never called. When I asked her the next day why she said she didn't have our numbers, yet she saw us in the gym for at least 1 hour and even said goodbye without asking for our number. When I mentioned this to the spinning instructor, she also approached the manager asking to call me, which didn't happen. I asked one of the other gentlemen that work there also to help, 48 hours later there is still no feedback. This has so far taken a week in total and still no help.

I love it. Youd think location is akward but,it actually makes sense. The gym is Level 1 up. Accesibke theough the parking lot or front from woolworths lifts.

There is no air conditioning so it is always hot and humid inside, no air ventilation either. The place has over sold memberships now it’s way too busy to get a workout in during the evening. Unfortunately you will find equipment everywhere except on the machines or cables - if you love an Easter egg hunt, you’ll love this gym for trying to find attachments. *this has been edited as it’s been a year since a complain with nothing being done to date