Ocean Basket Melrose Arch

It was my first time visiting the Melrose branch. From the moment I walked in to the end I was served with a smile. I wish I could remember the lady that assisted us name. Food is delicious and service great! Keep it up!

Had a platter for 2, and mocktail mojito 1L. Once had a similar drink at another OB and the ice was crushed, it tasted better imo. Also would recommend that they serve the mussels on a separate dish, that would help with the “half&half” starch choice as we found that the rice was small compared to the fries.

Best Ocean Basket in Johannesburg. Food is always great and service is excellent. Emily was our waitress and she made sure our food came quickly and checked in with us every few minutes to see if we needed anything else. Super helpful and efficient.

Ocean Basket Melrose Arch. The service and the food are equally disgusting. The management and staff even worse. At 1st we waited so long to be served then when waitresses came she advised that our preferred drinks are out of stock. (This happens, so no stress we ordered something else to drink, the moctails had no taste) We received the most tasteless food ever. The rice was soggy and you could see it was just thrown in the pan. The calamari was drenched in oil and when we spoke with the waitress about it she said she’ll let the kitchen know and never came back, until she came to serve the people next to us. At this point I asked for the bill. She came back with the bill and to my surprise we were charged for the wrong dish, I questioned this with her and she insisted this is exactly what we ordered and I repeatedly told her and showed her on the menu what prawn and calamari dish we ordered. It was so embarrassing that I ended up paying the bill and she said I should speak to the manager and just left us there. About 10 minutes later I walked to the pay point and to my surprise there she was with the machine and I asked if I could now make a payment because I’d like to leave. I spoke with the manager and he said “I’m sorry this was your experience” I told him that we literally felt sick from trying to consume the food hence we stopped eating. I showed him my bill and advised that we were charged for the wrong meals and my bill highly inflated. He just said sorry hopefully you’ll have a better experience next time you visit. We are currently suffering the worst running tummies and vomit like crazy. Non of us slept last night and we have to get to a doctor because we are so sick. I rate this place, its staff, management and the food minus 10 ( -10).

Don’t order something because it looks good in the picture on the menu - the food you get does not look or taste the same! We came during the Christmas lights (very busy) and our experience was not good at all. The restaurant had run out of still & sparkling water and the drink I ordered as an alternative was horrible, the chips were inedible and the salmon was horrendous and probably not safe to eat (our children didn’t even consume it). The staff were very apologetic but food shouldn’t be served if unsafe & the restaurant should have been more prepared for large amounts of patrons at this time of year.