Spec-Savers Greenstone

My family and I have always done our eye test at Greenstone. I've always received such great service and experienced friendly staff. Well done Ladies! Keep up the good service, and Thank you!

I am so appalled by the poor lack of communication from this store, the consultants and the Manager included, that I will not even contrribute any stars to them. I confirmed and placed my order on 1st Feb using my current frame. My eye test was very detailed regarding the specifications of lens I required due to eye surgery. The consultant Natasha never mentioned that this would be an order from overseas!!! I explained to her not only do I require them for reading, working on the computer and watching TV, I also require them for night driving. She mentioned she will prioritize my order as I had no spare lens. On 5th Feb I tracked my order via the WhatsApp message sent, and it stated currently being processed. I called the store to enquire on my order. The store manager Raschika took my call and stated she will follow up. I called again on 7th Feb and spoke to Moira. Moira called me back to say that the order was still being processed. I asked for the manager to call me. No call was received. On 9th Feb I called the store and asked for the manager. I spoke to Raschika and she then informed me that my lens was ordered from overseas!!!! This was never communicated to me!! Today, 10th Feb, 10 days after placing my order, I received a call from Raschika informing me that there is no ETA on my order. I asked them to credit me as this has been paid via my medical aid and return my frame, only to be informed that my frame was also sent overseas!!!!! This was never communicated to me and my order has not yet arrived in the country!!!!. The store was too quick to send a security measure for themselves stating they will not be responsible for any damage to my frame, but where was my notification that my frame was sent overseas??? I could have taken my order to another service provider. I have suffered severe multiple migraine headaches due to the strain on my eyes trying to use a pair of reading glasses!!! No ETA can be provided to me as to when my lens and frame will be arriving!!! So frustrating!!!

They have good customer service, the ladies are friendly and the eye test is well done.... Special thanks to Natasha she is sweet and patient.. She helped me a lot

Friendly well trained staff. Shop is open & well ventilated. Highly recommend this branch for all your eye care needs.

I had some challenges with my spectacles that I received. And the shop was so helpful to get this sorted. I am excited to receive my new spectacles soon. Thank you for your friendly prompt service you guys are the best!!!