State Bank of India

NOBODY ATTEND THE PHONE.. NEVER.. EVER.. Landlines, cellphones-- all same story . The internet banking. message center is also too complicated and badly designed compared to all other banks in South Africa. India is top in IT sector, but our dear SBI Still continue with at least a 20 year old design for web processes.. Please do something urgently.. SBI is dear to us, we are proud about this flagship Indian Brand, I am sure you can find a solution for it..

I reached this branch around 8.20 am (Office open at 8.30AM) and I was ably supported by the staff who approached me to check if I would need any assistance. Not just ne staff but i cam across at least 3 of them who checked with me for any help or assistance. I could open my bank account in just 30 minutes and the next day it got activated. I am sure the kind of infrastructure and experience they have in India, they should replicate those offerings here which will make most of the customers happy!

All the comments that others have made are correct. The refurbished internet baking website is better but can be improved much. Customer Services are poor, no one picks the phone or responds your email within time. Pure government culture and reaping benefits of the State Bank brand legacy. I must say, they have put quite some good money to make the branch swanky. You will have a feeling of private client but I guess most of the retail customer like us have no place in their system.

I have an account with SBI India and I needed to transfer some money to a local account- their internet banking does not work, so I was advised to go to the Joburg branch. If I could give them zero stars I would. There is apparently only one person available to open and close an account- Girish, who only opens accounts on appointment (what modern bank does that?). You cannot walk in to open an account. You can only make an appointment by calling them, and they never answer their phones. If you walk in without an appointment, you will wait for however long it takes for Girish to finish up his own work and they will not tell you how long it will take. But this important information is not provided on their website anywhere, so you only find out when you walk into the bank. The receptionist is pointless. I heard her lying to someone on the phone that Girish hadn't responded to his email or calls because he was currently in a meeting with CEO, while I was standing in front of her. When I asked where Girish was, he was finishing up his banking work. So....her job is basically to lie to customers. They are rude, and unhelpful liars. SBI in India is bad enough, but they've exported their awful attitude and practices to South Africa. The bank employees make you feel like they're doing you a favour by attending to you. Do yourself a favour and find another bank. even in India.

Worst Bank. Pathetic Service. Exorbitant charges. Charges for petty things such as bank statement, opening bank account, closing bank account [things which take a click]. Very bad rate while doing India remittance. Net banking site is not interactive and navigation is not user friendly, extremely slow. When you call them, they do not pick up the phone.